Who 24/7 monitored alarms are for
- People who live alone and want a response even when family cannot answer
- Households where relatives live far away or work unpredictable hours
- Anyone who wants a documented response process rather than an ad hoc call list
- People whose health means a delayed response could matter
Pendant-format checks for 24/7 monitored alarms
For 24/7 monitored alarms, the pendant format should be assessed on fit, button access, and charging. A device that is easy to press and comfortable to wear is more likely to be used than a heavier option with extra features.
Ask how the pendant is worn in the shower, how the battery is charged, and whether the cord or clasp can be replaced if it wears out.
- Check fit before comparing features.
- Confirm button access and charging.
- Ask about replacement cords and clasps.
What to check before buying
- Ask what happens when the alarm is pressed and nobody speaks
- Check the response centre's hours and whether it operates 24/7
- Confirm how key holders and emergency services are contacted
- Ask about inclusive response minutes and any call-out charges
- Check whether the plan is monthly, annual, or prepaid
- Read the cancellation and refund terms before committing
National versus local
Medical alert systems are sold nationally, but coverage and response times depend on your address and the monitoring plan. Use the city pages to check local considerations, then confirm cellular coverage and plan terms with the provider.
24/7 Monitored Alarms options
These are the SureSafe products relevant to this page. Confirm the current price, contract, and coverage with SureSafe before ordering.
SureSafeGO Medical Alert Watch (US)
- Medical alert watch
- Fall detection included, as advertised by SureSafe
- GPS location
- Professional 24/7 or family monitoring
Listed at $74.95 plus $24.99/month when checked in October 2026. Confirm current pricing and terms with SureSafe.
SureSafeGO Pendant (US)
- Necklace pendant in black or white
- Fall detection included, as advertised by SureSafe
- GPS location
- Professional 24/7 or family monitoring
Listed at $74.95 plus $24.99/month when checked in October 2026. Confirm current pricing and terms with SureSafe.
Local 24/7 monitored alarms guides
Use a city page for the same checklist with local support and coverage notes.
Related alarm types
- Personal Alarms — A personal alarm is a wearable SOS device that calls for help at the press of a button.
- Fall Alarms — A fall alarm can raise an alert automatically when it detects a fall, without waiting for a button press.
- Talking Pendants — A talking pendant lets you speak and listen through the alarm instead of waiting for a call back.
- No-Landline Alarms — A no-landline alarm uses a mobile signal or home internet instead of a traditional phone line.
Related guides
How to choose a personal alarm for pendant users
Pendant-plan guidance: A practical guide to choosing a personal alarm: response plan, pendant or watch, monitoring, connectivity, total cost, and the questions to ask before buying.
Read the guidePersonal alarm monitoring costs and contracts for pendant users
Pendant-plan guidance: How to compare personal alarm monitoring costs, activation fees, contract terms, price rises, and cancellation rules without relying on a headline price.
Read the guideFall detection alarms: how they work and when they help for pendant users
Pendant-plan guidance: How automatic fall detection works, what it can and cannot detect, who may benefit, and the questions to ask before paying for it.
Read the guide24/7 Monitored Alarms questions
What happens if I press the alarm by mistake?
Most response centres will speak to you through the device and stand the call down when you confirm you are safe. Ask the provider how accidental activations are handled.
Can monitoring work if the power goes out?
That depends on the base unit. Some systems have a battery backup and a cellular connection; others rely on mains power and home internet. Check the backup specification.
Is a monitored alarm better than a family alarm?
Neither is automatically better. Monitoring adds a professional response layer; family monitoring can be simpler and cheaper but depends on someone being available to answer.